Terms of use

Hunter Douglas España, S.A. (A08082521) is the owner of this website, operating under the trade name "CORTINADECOR". These general terms and conditions have been drafted in accordance with the applicable regulations. These General Contracting Conditions are governed by Law 34/2002, on Information Society Services and Electronic Commerce; Law 7/1998, on General Contracting Conditions; Royal Decree 1906/1999, which regulates telephone or electronic contracting with general conditions in implementation of article 5.3 of Law 7/1998; Law 26/1984, General Law for the Defence of Consumers and Users and other complementary laws; Law 7/1997, on Retail Trade Regulation; Royal Decree-Law 14/1999, regulating Electronic Signatures; Law 7/1995, of 23 March, on Consumer Credit; and any other regulations that may be legally applicable.

The conditions set out in these TERMS OF USE shall govern the contractual relationship between the USER and CORTINADECOR. To place an order, the buyer must be at least 18 years old.

Services offered on the website

The website offers a made-to-measure service for curtains, roller blinds, Japanese panels, Venetian blinds, mosquito screens and other products made according to the user's specifications (size, type, material and colour).

The configured products are personalised and made to measure according to the customer's instructions.

CORTINADECOR informs users that the procedures for purchasing goods and/or products and/or contracting the services offered on this portal are those described in these General Contracting Conditions, as well as any other specific procedures indicated on screen during browsing. The user therefore declares that they are aware of and accept these procedures as necessary to access the products and/or services offered on the portal.

To access the purchase process, it is necessary to register as a customer. During the registration stage, users must complete the required details in order to make purchases either as a company/professional or as private individuals. Only purchases made by private users shall be subject to the rules applicable to consumers.

All final product prices are shown in euros and can be displayed with or without VAT. Product prices may be subject to periodic variations. For some specific products and offers, shipping costs are included. For all other products, shipping costs shall be borne by the user.

Product selection and purchase method

After successfully registering, the customer may begin the purchase process. To do so, they must choose the model, selecting the measurements and characteristics (fabric, colour, accessories, etc.) one by one, personalising the product and adding the quantities to the shopping basket. The price will then be calculated by clicking on the "Calculate price" button, which will display the quotation for the chosen product, detailing the price, any possible discount, the final price including VAT, and the manufacturing time. Discounts cannot be combined across different promotions. Each discount is associated with a promotion and discounts cannot be combined. By clicking on the "Add to basket" button, a summary sheet will appear detailing the price, shipping costs and the total including VAT. To accept the order, the customer must click on the "Complete order" button and, once the payment method (see PAYMENTS) and delivery address have been selected, must declare that they have read and accepted the terms and conditions of use and click on the "Place order" button. To make the payment, the instructions shown on screen must be followed, completing the information requested.

CORTINADECOR will confirm acceptance by means of an acknowledgement of receipt by email or other equivalent electronic means sent to the address provided by the contracting party within 24 hours of receipt, or by an equivalent means to that used in the contracting procedure.

The configured product is made to measure. Each product has its own technical sheet with the product's characteristics and contents. It will not be possible to modify accessories or attributes of the product if the option does not appear in the configurator or in the technical sheet.

Once the order has been placed, you have three hours to request any modification or cancellation of the order, provided that it has not already entered the manufacturing, preparation or dispatch process. If the 24-hour manufacturing option has been selected, the order will be processed immediately after confirmation and will go directly into production, so no modification or cancellation can be managed. You may request these modifications or cancellations through your customer control panel on the website or by calling 966 181 033.

Payments

The customer may purchase products by choosing from several different payment methods.

• Credit card: We accept Visa, Mastercard and American Express.

• Bank transfer: The order number must be indicated in order to identify the payment. The order will be put into production once the transfer has been received by the bank.

HUNTER DOUGLAS ESPAÑA, SA

IBAN: ES45 0049 3977 1129 1411 5903

SWIFT: BSCHESMM

• PayPal: Pay through your PayPal account.

• Bizum: Pay with Bizum for greater convenience.

• Aplazame financing: It is fast, simple and secure. Choose your product, select Aplazame as the payment method at the end of the purchase process, choose the number of instalments and the day of the month on which you want to pay. Aplazame will grant you credit instantly. Only your email, mobile phone and ID number are required.

• Google Pay: Fast and secure payment through Google Pay.

User responsibility for photographic content

The selection of images to be printed on the curtain, as well as the corresponding authorisations for their reproduction, where necessary, are the sole responsibility of the users. Cortinadecor will check that the file meets the technical characteristics and graphic compatibility requirements.

Cortinadecor shall not be liable for the unauthorised use of images by users or for any type of infringement of third-party rights that may exist over them. Therefore, the user releases Cortinadecor from any liability towards third parties who may claim infringements of intellectual property rights, harm to image, honour, decorum, moral integrity or any financial or non-financial damage caused by the printing of the images and content uploaded by the user.

Shipping and delivery times

Shipping costs:

Mainland Spain and Mainland Portugal:

8.9€ (1 item)

8.9€ (2 items)

8.9€ (3 items)

8.9€ (4 items)

8.9€ (5 or more items)

Europe Zone 1 (Germany, Austria, Belgium, France, Italy, Netherlands, Luxembourg):

39 (1 item)

48 (2 items)

53 (3 items)

62 (4 items)

77 (5 or more items)

Europe Zone 2 (Bulgaria, Croatia, Denmark, Estonia, Finland, Ireland, Norway, Poland, United Kingdom, Czech Republic, Romania, Sweden):

55 (1 item)

68 (2 items)

75 (3 items)

87 (4 items)

109 (5 or more items)

Portuguese Islands:

84.7€ (1 item)

118.58€ (2 items)

151.25€ (3 items)

187.55€ (4 items)

235.95€ (5 or more items)

Canary Islands, Andorra, Ceuta and Melilla:

59.40€ (1 item)

73.85€ (2 items)

75€ (3 items)

77.70€ (4 items)

111.78€ (5 or more items)

Balearic Islands:

18.22€ (1 item)

22.94€ (2 items)

25.12€ (3 items)

33.12€ (4 items)

43.66€ (5 or more items)

*Except for customs and local island council fees, which shall be borne by the customer and paid, at the request of the customs services, at the time of receiving the order. For sales made to the Canary Islands, Ceuta, Melilla, Andorra and other customs destinations, users must pay the 'IGIC' or the tax applicable in the relevant territory, as well as the corresponding duties based on the generic tariff classification.

*Cortinadecor does not ship outside the areas indicated above.

*For all products under warranty that have had to be sent due to breakage or defects, Cortinadecor will pay the cost of the product, but under no circumstances the shipping costs, which shall always be borne by the customer.

*Cortinadecor shall not be liable for delays in the delivery of goods due to transport incidents, absence of the recipient, address changes requested by the customer, incorrect or incomplete address or incorrect telephone number.

Shipping, delivery time and tracking.

Delivery times vary depending on the product selected; the manufacturing time is specified in each product sheet. If you purchase different products, your entire order will be delivered according to the longest selected manufacturing time.

Shipping will be carried out through a parcel delivery agency. This company will be responsible for delivering your order to the address you have provided. Please note that the carrier is not obliged to deliver to an upper floor and will deliver at street level. Deliveries will be made from Monday to Friday from 09:00 to 19:00. For other delivery time slots and days, please check the price. The day before delivery, you will receive an email or SMS to keep you informed.

Manufacturing times are detailed for each product; shipping time must be added to this, which is between 24-48 working hours from the departure of the order from our factory. Except for islands, Ceuta, Melilla and Andorra, where transit times may vary. For international shipments, delivery times also vary depending on each country.

• Cortinadecor does not deliver products on Saturdays, Sundays, national, regional or local public holidays.

• Cortinadecor shall not be liable for delays in the delivery of goods due to transport incidents, absence of the recipient, address changes requested by the customer or incorrect telephone number.

• It is essential to provide a correct telephone number corresponding to the destination country of the goods.

• Cortinadecor shall not be liable for any additional COSTS that may arise at customs, other than those exclusive to transport, such as taxes and duties specific to each country.

IMPORTANT: You must indicate on the transport delivery note any anomaly you observe in the packaging of your parcel in order to open a claim.

Order tracking: When your product has left our factory, we will send you a tracking email and a direct access link to the website of the transport company, so that you can know the location of your order in real time. If you have any queries regarding the shipping or delivery of your order, please contact us at: [email protected] or by phone on 966 181 033, extension 3.

Returns and order cancellations

Any order placed with Cortinadecor may be cancelled within 3 hours of placing the order, provided that it has not already entered the manufacturing, preparation or dispatch process (hereinafter, the “applicable cancellation period”).

If the customer selects the 24-hour manufacturing option, formerly called Express Delivery, the order will be processed immediately after confirmation and will go directly into production. For this reason, the 3-hour cancellation period will not apply and it will not be possible to cancel or modify the order once it has been confirmed.

To request cancellation within the applicable period, you must notify us of your decision by means of an unequivocal statement by email to [email protected]. To meet the cancellation period, it is sufficient for the cancellation communication to be sent before the end of the applicable cancellation period. The approximate refund period is 7 to 14 working days from the cancellation of the order.

Once the applicable cancellation period has passed, or in those cases in which this period does not apply because the 24-hour manufacturing option has been selected, one of the following cases shall apply if you wish to cancel an order:

1- Made-to-measure products: roller blinds, curtains, Venetian blinds, vertical blinds, Japanese panels and mosquito screens, etc. For these products, the right of withdrawal is excluded because they are personalised products, pursuant to article 103 c) of the General Law for the Defence of Consumers and Users, Royal Legislative Decree 1/2007, of 16 November, as they are goods made to measure or personalised.

2- Products not made to measure: accessories and spare parts, etc. The user has the right to withdraw from this contract within 15 calendar days without giving any reason.

The withdrawal period shall expire 15 calendar days from the day on which you, or a third party indicated by you other than the carrier, acquired physical possession of the goods. To exercise the right of withdrawal, you must notify Cortinadecor of your decision to withdraw from the contract by means of an unequivocal statement (a letter sent by post to the address indicated below or by email to [email protected]). To meet the withdrawal period, it is sufficient for the communication concerning your exercise of this right to be sent before the corresponding period expires.

Once this has been done, you must return the products, taking the following into account:

• Both the return costs and the shipping costs, customs charges or local taxes shall be borne by the customer.

• For the return, the item must always be packed in a box and preferably in its original packaging, in order to prevent damage during transport such as stains, scratches or breakage.

• The product must be in the same condition in which you received it.

• Once we receive the parcel, we will send you an email confirming receipt and will refund the amount of your order.

• The approximate refund period is 7 to 14 working days from receipt of the product at Cortinadecor.

• Do not forget to indicate the following delivery address on the parcel or parcels:

Cortinadecor

C/ Mayor, 4

03140 Guardamar del Segura

Alicante, Spain

Effects of the return

Each product we make at Cortinadecor is produced exclusively for you with the measurements, fabric and colour you select. Sample delivery is free and unlimited. This service is intended to guide customers in choosing the fabric. This allows texture and colours to be checked before making a purchase. Please note that fabrics may undergo slight variations in shade in their dye lot and weave depending on the roll from which they come. Therefore, when dressing a room with several identical products, we recommend that you do so within the same order. For this reason, under no circumstances will a refund be made, since, as this is a personalised product, it is excluded from the right of withdrawal. Nevertheless, appropriate measures will be taken to resolve any problem that may arise.

NOTE: A difference of ±1.5 cm shall not be considered an error in the order measurements, with the exception of Cristal Fit systems, which shall have a tolerance of up to -5 mm in the final measurement of the product, including all its components, with respect to what was requested in the order. In roller blinds, the fabric height will always be greater than that indicated, as this does not affect the aesthetic result of the product.

Law 3/2014 of 27 March, General Law for the Defence of Consumers and Users.

If the product is defective or there is an error on our part in the delivered product, Cortinadecor will be responsible and we will send a new product as soon as possible. You must notify us of this error within 15 calendar days from the date of receipt of the order. If you notice that the transport packaging is damaged, we recommend recording this on the delivery note and sending us photos of the label and packaging.

Any return must be previously and expressly accepted by Cortinadecor and must follow the steps indicated for correct product identification. Returns that do not follow the established process will not be accepted.

For any claim regarding an order, you have 15 calendar days from receipt of the order to check its condition. Once this period has elapsed, Cortinadecor may exercise its right to reject this incident as being out of time.

You must return the goods to CORTINADECOR WEB S.L., at its address for these purposes at calle Mayor nº 4, 03140 Guardamar del Segura (Alicante), Spain, without undue delay and, in any event, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before this period has expired. You must bear the direct cost of returning the goods.

Model withdrawal form

(you should only complete and send this form if you wish to withdraw from the contract)

For the attention of CORTINADECOR, at its address for these purposes at C/ Mayor nº 4, 03140 Guardamar del Segura (Alicante), Spain:

I hereby notify you that I withdraw from my contract for the sale of the following goods/provision of the following service (*) ordered on/received on (*)

Name of the consumer and user

Address of the consumer and user

Signature of the consumer and user (only if this form is submitted on paper)

Date (*)

4.- Queries and incidents

For any incident related to your purchase, you may contact Customer Service through the following channels:

• By email: [email protected]

• By phone: 966181033

Cancellation

Cortinadecor reserves the right to cancel any order due to computer error or errors in the prices displayed.

Warranty for our products

What does it cover?

The warranty only covers the repair or replacement of any part of the product identified as having a manufacturing defect, at no cost to the customer.

The warranty period for our products shall be 3 years from the date of delivery, in accordance with Royal Decree-Law 7/2021.

For projects with an installation service, the warranty for the installation service is 3 months.

What is not covered?

The warranty does not cover damage caused by accidents, improper use, incorrect installation procedure or lack of maintenance.

For projects with an installation service, once the 3-month warranty period has passed, if any incident occurs, the warranty will only cover the product or any part, but if a technician's visit is required, this will involve an additional cost for the customer.

Products intended for outdoor use are designed for normal exposure conditions. The warranty does not cover damage resulting from extraordinary weather events or extreme weather conditions, such as strong gusts of wind, storms, hail, heavy snowfall or other force majeure events, in accordance with article 1105 of the Civil Code. It shall be the customer's responsibility to take reasonable protection measures in the event of adverse weather forecasts.

How to process a warranty claim?

To process a warranty claim, you can contact our after-sales service by clicking here, completing the form, describing the problem with your product and always attaching a photograph or video to help us diagnose the problem and the corresponding solution.

Your claim will be reviewed within the next 24 working hours. After this, you will receive a formal response indicating whether your claim is accepted under warranty and how it will be resolved. If your claim does not qualify as a warranty claim, our service team will provide an alternative solution for your case.

Since 1 January 2022, the minimum legal warranty for durable goods in Spain has been 3 years from delivery of the product, in accordance with Royal Decree-Law 7/2021, which adapts European Directives 2019/771 and 2019/770.

These General and Specific Conditions contained in these Terms of Use are governed by Spanish law.

The parties submit, at their choice, for the resolution of disputes and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.

The European Commission provides an online dispute resolution platform, available at the following link:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Colour display

The colours shown on screen may vary depending on the type of device (mobile phone, tablet, computer), brightness settings, colour temperature or monitor contrast.

For this reason, we recommend requesting free physical samples before placing an order, as an exact match between the colour displayed and the final product is not guaranteed.

Product variations and technical updates

The products offered on this website may undergo technical, aesthetic or composition changes over time, even while retaining the same name or reference.

These variations may be due to changes in manufacturing processes, dye lot or finish variations inherent to each production batch, technical improvements or adaptations to new regulations or quality standards.

For this reason, it cannot be guaranteed that two orders placed on different dates will be exactly the same.

The customer acknowledges and accepts that items purchased at different times may show differences in colour, texture, shade, finishes or technical characteristics.

If you wish to replace, extend or combine products previously purchased, we recommend contacting our team beforehand to verify compatibility.

Safety regulations for chains

What is the chain guard system?

The chain guard system must be installed so that the chain/cord remains moderately taut, allowing the mechanism to be operated.

• The distance from the chain to the floor must be 1.5 m.
  
  • Young children may become trapped or strangled by the loops formed by the chains and cords used to operate the product.
• • Cords may become wrapped around children's necks. To prevent strangulation, keep cords out of the reach of young children.
  • Beds and furniture must not be placed near cords and chains of window coverings (roller blinds, curtains, Japanese panels, Venetian blinds, vertical blinds).
  • Do not tie cords together. Make sure that cords do not twist or become tangled, forming a loop.
  • To reduce any risk of accident, we recommend using our child safety parts, the cleat for cords or our chain tensioner for the chain.

• Cortinadecor shall not be liable for discrepancies in the height of the chain if you have not indicated it beforehand before making your purchase.

Confianza Online

Our entity is a member of Confianza Online (a non-profit association), registered in the National Register of Associations, Group 1, Section 1, national number 594400, CIF G85804011, Calle la Palma 59, Bajo A., 28015 Madrid (Spain), telephone. For more information: www.confianzaonline.es

These General Conditions are governed by Spanish law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Law, we inform consumers that, as an adhered entity and under the terms of the Code of Ethics, users may turn to Confianza Online for the alternative resolution of any disputes (https://www.confianzaonline.es/consumidores/como-reclamar/formulario-reclamaciones/). If these disputes relate to electronic transactions with consumers, or to data protection when related to this area, complaints will be resolved by the Confianza Online Mediation Committee, accredited for alternative dispute resolution in consumer matters. If complaints relate to digital advertising, or to data protection related to this area, they will be submitted to the Advertising Jury of AUTOCONTROL.

We also remind you that you can access the European Union online dispute resolution platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show