Terms of Use
Hunter Douglas España, S.A. (A08082521) is the owner of this website and operates under the trade name "CORTINADECOR". These General Terms and Conditions are governed by the provisions of Law 34/2002 on Information Society Services and Electronic Commerce; Law 7/1998 on General Terms and Conditions of Contract; Royal Decree 1906/1999 regulating telephone or electronic contracts subject to general terms and conditions, implementing Article 5.3 of Law 7/1998; Law 26/1984, the General Law for the Protection of Consumers and Users and other supplementary laws; Law 7/1997 on the Regulation of Retail Trade; Royal Decree-Law 14/1999 regulating Electronic Signatures; Law 7/1995 of 23 March on Consumer Credit; and any other legally applicable regulations.
The conditions set out in these TERMS OF USE shall govern the contractual relationship between the USER and CORTINADECOR. To place an order, the buyer must be at least 18 years old.
Services offered on the website
The website offers made-to-measure curtains, blinds, Japanese panels, Venetian blinds, insect screens and other products manufactured to the user's specifications (measurements, type, material and colour).
Configured products are personalised and made to measure according to the customer's instructions.
CORTINADECOR informs users that the steps required to purchase goods and/or products or to contract the services offered on this website are those described in these General Terms and Conditions of Contract, together with any additional steps specifically indicated on screen while browsing. The user acknowledges and accepts that these steps are necessary to access the products and/or services offered on the website.
Customers must register to make a purchase. During registration, users must provide the information required to make purchases either as a company/professional or as a private individual. Only purchases made by private individuals are subject to the rules applicable to consumers.
All final product prices are shown in euros and can be viewed with or without VAT. Product prices may change periodically. Shipping costs are included for certain products and offers. For all other products, shipping costs are payable by the user.
Product selection and purchasing process
Once registered, the customer may begin shopping. To do so, they must choose a model and select its measurements and features (fabric, colour, accessories, etc.) one by one, customise the product and add the quantities to the shopping basket. The price will then be calculated by clicking the "Calculate price" button. The resulting quotation will show the selected product's price, any applicable discount, the final price including VAT, and the manufacturing lead time. Discounts cannot be combined across different promotions. Each discount is linked to a specific promotion and discounts cannot be combined. Clicking "Add to basket" will display an order summary showing the price, shipping costs and total including VAT. To accept the order, click "Complete order". After selecting a payment method (see PAYMENTS) and a delivery address, the customer must confirm that they have read and accepted the terms and conditions of use, then click "Place order". To make the payment, follow the on-screen instructions and provide the requested information.
CORTINADECOR will confirm acceptance by sending an acknowledgement of receipt by email or another equivalent electronic communication to the address provided by the contracting party within 24 hours of receipt, or by a means equivalent to the one used during the contracting process.
Configured products are made to measure. Each product has a technical data sheet setting out its features and contents. Accessories or product attributes cannot be changed unless the option appears in the configurator or technical data sheet.
Once an order has been placed, you have three hours to make any changes or cancel it. After this time, no changes or cancellations can be made. You can request changes or cancellations through your customer account on the website or by calling 966 181 033.
Payments
Customers can purchase products using one of several payment methods.
Credit card: We accept Visa, Mastercard and American Express.
Bank transfer: You must include the order number so that the payment can be identified. The order will go into production once the bank transfer has been received.
HUNTER DOUGLAS ESPAÑA, SA
IBAN: ES45 0049 3977 1129 1411 5903
SWIFT: BSCHESMM
PayPal: Pay using your PayPal account.
Bizum: Pay with Bizum for added convenience.
Aplazame financing: It is quick, simple and secure. Choose your product, select Aplazame as your payment method at the end of the checkout process, then choose the number of instalments and the day of the month you want to pay. Aplazame will approve your credit instantly. You only need your email address, mobile number and national identity card number (DNI).
Google Pay: Fast and secure payment through Google Pay.
Users' responsibility for photographic content
Users are solely responsible for selecting the images to be printed on the curtain and obtaining any permissions required to reproduce them. Cortinadecor will check that the file meets the technical specifications and graphic compatibility requirements.
Cortinadecor is not responsible for users' unauthorised use of images or for any infringement of third-party rights in those images. Accordingly, the user releases Cortinadecor from all liability towards any third parties who may allege infringement of intellectual property rights, damage to image, reputation, dignity or moral integrity, or any other financial or non-financial loss caused by printing images and content uploaded by the user.
Shipping and delivery times
Shipping costs:
Mainland Spain and mainland Portugal:
€7.35 (1 item)
€7.35 (2 items)
€7.35 (3 items)
€7.35 (4 items)
€7.35 (5 or more items)
Europe Zone 1 (Germany, Austria, Belgium, France, Italy, the Netherlands, Luxembourg):
€39 (1 item)
€48 (2 items)
€53 (3 items)
€62 (4 items)
€77 (5 or more items)
Europe Zone 2 (Bulgaria, Croatia, Denmark, Estonia, Finland, Ireland, Norway, Poland, the United Kingdom, the Czech Republic, Romania, Sweden):
€55 (1 item)
€68 (2 items)
€75 (3 items)
€87 (4 items)
€109 (5 or more items)
Portuguese islands:
€84.70 (1 item)
€118.58 (2 items)
€151.25 (3 items)
€187.55 (4 items)
€235.95 (5 or more items)
Canary Islands, Andorra, Ceuta and Melilla:
€59.40 (1 item)
€73.85 (2 items)
€75 (3 items)
€77.70 (4 items)
€111.78 (5 or more items)
Balearic Islands:
€18.22 (1 item)
€22.94 (2 items)
€25.12 (3 items)
€33.12 (4 items)
€43.66 (5 or more items)
*The shipping costs shown do not include taxes. Where applicable, VAT and/or any taxes, duties or fees applicable in the destination country or territory will be added.
*Customs and island council charges are payable by the customer and must be paid when requested by the customs authorities upon receipt of the order. For sales to the Canary Islands, Ceuta, Melilla, Andorra and other customs destinations, users must pay the IGIC or the applicable local tax, as well as any duties corresponding to the applicable general tariff classification.
*Cortinadecor does not ship outside the areas listed above.
*For products covered by the warranty that must be returned due to breakage or damage, Cortinadecor will cover the cost of the product, but not the shipping costs, which are always payable by the customer.
*Cortinadecor is not responsible for delays in the delivery of goods caused by transport incidents, the recipient's absence, address changes made by the customer, an incorrect or incomplete address, or an incorrect telephone number.
Shipping, delivery times and tracking
Delivery times vary depending on the product selected. The manufacturing lead time is stated on each product page. If you purchase several products, your complete order will be delivered according to the manufacturing lead time of the product with the longest lead time.
Orders are shipped by a parcel delivery company, which will deliver your order to the address you have provided. Please note that the carrier is not required to deliver to your floor or apartment; delivery will be made at street level. Deliveries take place Monday to Friday from 9:00 a.m. to 7:00 p.m. Please contact us for prices for other delivery time slots or days. You will receive an email or text message the day before to keep you informed.
The manufacturing lead time is stated for each product. Please add the shipping time, which is 24–48 business hours from the time the order leaves our factory. Transit times may vary for islands, Ceuta, Melilla and Andorra. International delivery times also vary depending on the country.
Cortinadecor does not deliver products on Saturdays, Sundays, or national, regional or local public holidays.
Cortinadecor is not responsible for delivery delays caused by transport incidents, the recipient's absence, address changes made by the customer or an incorrect telephone number.
You must provide a valid telephone number for the destination country.
Cortinadecor is not responsible for any additional customs charges other than transport charges, including taxes and duties specific to each country.
IMPORTANT: Please note any irregularities you observe in the parcel packaging on the carrier's delivery note so that you can file a claim.
Order tracking: Once your product has left our factory, we will email you tracking information and a direct link to the carrier's website so that you can see your order's location in real time. If you have any questions about the shipment or delivery of your order, please contact us at [email protected] or call 966 181 033, extension 3.
Returns and order cancellations
Any order placed with Cortinadecor may be cancelled within 3 hours of placing the order, provided that its manufacturing, preparation or dispatch process has not already begun (hereinafter, the "applicable cancellation period").
If the customer selects the 24-hour manufacturing option, formerly known as Express Delivery, the order will be processed immediately after confirmation and sent straight into production. For this reason, the 3-hour cancellation period will not apply, and the order cannot be cancelled or modified once confirmed.
To request cancellation within the applicable period, you must notify us of your decision by sending an unequivocal statement by email to [email protected]. To meet the cancellation deadline, it is sufficient to send the cancellation notice before the applicable cancellation period expires. Refunds generally take approximately 7 to 14 business days from the date the order is cancelled.
Once the applicable cancellation period has expired, or where that period does not apply because the 24-hour manufacturing option was selected, one of the following rules will apply if you wish to cancel an order:
1. Made-to-measure products: blinds, curtains, Venetian blinds, vertical blinds, Japanese panels and insect screens, etc. The right of withdrawal does not apply to these products because they are personalised, in accordance with Article 103(c) of the General Law for the Protection of Consumers and Users, Royal Legislative Decree 1/2007 of 16 November, as they are made to measure or personalised goods.
2. Products that are not made to measure: accessories and spare parts, etc. The user has the right to withdraw from this contract within 15 calendar days without giving any reason.
The withdrawal period will expire 15 calendar days after the day on which you, or a third party indicated by you other than the carrier, takes physical possession of the goods. To exercise your right of withdrawal, you must notify Cortinadecor of your decision to withdraw from the contract by means of an unequivocal statement (a letter sent by post to the address below or an email to [email protected]). To meet the withdrawal deadline, it is sufficient to send your notice exercising this right before the relevant period expires.
Once you have done so, you must return the products, taking the following into account:
The customer is responsible for the return costs, shipping costs, customs charges and local taxes.
For returns, the item must always be packed in a box, preferably in its original packaging, to prevent transport damage such as stains, scratches or breakage.
The product must be in the same condition as when you received it.
Once we receive the parcel, we will email you to confirm receipt and refund the amount paid for your order.
The refund generally takes approximately 7 to 14 business days from the date Cortinadecor receives the product.
Please remember to write the following delivery address on the parcel or parcels:
Cortinadecor
C/ Mayor, 4
03140 Guardamar del Segura
Alicante, Spain
Effects of withdrawal
Every product we make at Cortinadecor is made exclusively for you using the measurements, fabric and colour you select. Samples are shipped free of charge and are not subject to any limit. This service helps customers choose a fabric by allowing them to check its texture and colours before placing an order. Please bear in mind that fabrics may show slight variations in shade between dye lots and in their weave, depending on the roll they come from. Therefore, if you are furnishing a room with several matching products, we recommend ordering them together. For this reason, no refund will be issued in any case because personalised products are excluded from the right of withdrawal. However, we will take the necessary steps to resolve any issue that may arise.
NOTE: A difference of ±1.5 cm is not considered a measurement error. Cristal Fit systems are excluded; they allow a tolerance of up to -5 mm in the final measurement of the product, including all its components, compared with the measurements specified in the order. For roller blinds, the fabric height will always be greater than the height specified, as this does not affect the product's appearance.
Law 3/2014 of 27 March, the General Law for the Protection of Consumers and Users.
If the product is defective or the delivered product contains an error on our part, Cortinadecor will take responsibility and send a replacement product as soon as possible. You must notify us of the error within 15 calendar days of receiving the order. If you notice that the shipping packaging is damaged, we recommend noting this on the delivery note and sending us photos of the label and packaging.
All returns must first be expressly approved by Cortinadecor and must follow the steps indicated to ensure that the product is correctly identified. Returns that do not follow the established process will not be accepted.
You have 15 calendar days from receipt of your order to check its condition and submit any claim. Once this period has elapsed, Cortinadecor may exercise its right to reject the claim as out of time.
You must return the goods to CORTINADECOR WEB S.L., whose address for this purpose is calle Mayor nº 4, 03140 Guardamar del Segura (Alicante), Spain, without undue delay and, in any event, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline is met if you return the goods before the period expires. You must bear the direct cost of returning the goods.
Model withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract.)
For the attention of CORTINADECOR, at C/ Mayor nº 4, 03140 Guardamar del Segura (Alicante), Spain:
I hereby give notice that I withdraw from my contract of sale of the following goods/provision of the following service (*) ordered on/received on (*)
Name of consumer and user
Address of consumer and user
Signature of consumer and user (only if this form is submitted on paper)
Date (*)
4. Enquiries and issues
If you have any issue relating to your purchase, you can contact Customer Service using the following channels:
Email: [email protected]
Telephone: 966 181 033
Cancellation
Cortinadecor reserves the right to cancel any order in the event of a computer error or errors in the prices displayed.
Product warranty
What does it cover?
The warranty covers only the repair or replacement, at no cost to the customer, of any part of the product identified as having a manufacturing defect.
Our products are covered by a 3-year warranty from the delivery date, in accordance with Royal Decree-Law 7/2021.
For projects that include an installation service, the installation service is covered by a 3-month warranty.
What is not covered?
The warranty does not cover damage caused by accidents, improper use, incorrect installation procedures or lack of maintenance.
For projects that include an installation service, once the 3-month warranty has expired, the warranty will cover only the product or any part if an issue arises. However, if a technician visit is required, the customer will be charged an additional fee.
Products intended for outdoor use are designed for normal exposure conditions. The warranty does not cover damage caused by extraordinary weather events or extreme climatic conditions, such as strong gusts of wind, storms, hail, heavy snowfall or other force majeure events, in accordance with Article 1105 of the Civil Code. Customers are responsible for taking reasonable protective measures when adverse weather is forecast.
How do I make a warranty claim?
To submit a warranty claim, contact our after-sales service by clicking here, completing the form and describing the issue with your product. Please always attach a photo or video to help us diagnose the issue and find the appropriate solution.
Your claim will be reviewed within the next 24 business hours. You will then receive a formal response stating whether your claim is accepted under the warranty and how it will be resolved. If your claim is not covered by the warranty, our service team will offer an alternative solution for your case.
Since 1 January 2022, the minimum legal warranty period for durable goods in Spain has been 3 years from delivery of the product, in accordance with Royal Decree-Law 7/2021, which transposes European Directives 2019/771 and 2019/770.
These General and Special Terms and Conditions contained in these Terms of Use are governed by Spanish law.
At their discretion, the parties submit any disputes to the courts and tribunals of the user's place of residence, waiving any other jurisdiction.
The European Commission provides an online dispute resolution platform, available at the following link:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Colour display
The colours displayed on screen may vary depending on the type of device (mobile phone, tablet or computer), brightness settings, colour temperature or monitor contrast.
We therefore recommend requesting free physical samples before placing an order, as an exact match between the colour shown on screen and the final product cannot be guaranteed.
Product variations and technical updates
The products offered on this website may undergo technical, aesthetic or compositional changes over time, even if they retain the same name or reference. These variations may result from changes to manufacturing processes; dye-lot or finish variations inherent to each production batch; technical improvements; adaptations to new regulations or quality standards; or differences arising from the measurements, configuration, model or technical availability of certain components.
The customer also acknowledges and accepts that not all products in the same category, type, family or model necessarily include the same parts, components, mechanisms, brackets, accessories or installation systems. Similar products, or products belonging to the same model, may have different parts or components depending on their measurements, configuration, technical development or material availability.
For this reason, we cannot guarantee that two orders placed on different dates will be exactly alike, or that two similar products or products of the same model will include exactly the same parts, components or construction features, provided that such differences do not affect the essential functionality of the product purchased.
The customer acknowledges and accepts that items purchased at different times may differ in colour, texture, shade, finish, parts, components, accessories, mechanisms, installation systems or technical features.
If you wish to replace, extend or combine products purchased previously, we recommend contacting our team in advance to check compatibility.
Safety regulations for chains
What is the child safety device?
The child safety device must be installed so that the chain/cord is moderately tensioned while still allowing the mechanism to be operated.
- The distance between the chain and the floor must be 1.5 m.
- Young children may become trapped or strangled by loops formed by the chains and cords used to operate the product.
- Cords can become wrapped around children's necks. To prevent strangulation, keep them out of the reach of young children.
- Beds and furniture must not be placed near the cords and chains of window coverings (blinds, curtains, Japanese panels, Venetian blinds and vertical blinds).
- Do not tie the cords together. Make sure they do not twist or become entangled to form a loop.
To reduce the risk of accidents, we recommend using our child safety devices: a cleat for cords or our chain tensioner. Cortinadecor is not responsible for discrepancies in chain height if you did not specify the required height before placing your order.
Online trust
Our organisation is a member of Confianza Online (a non-profit association), registered in the National Register of Associations, Group 1, Section 1, national number 594400, tax ID CIF G85804011, at Calle la Palma 59, Bajo A, 28015 Madrid (Spain), telephone. For more information: www.confianzaonline.es
These General Terms and Conditions are governed by Spanish law. In accordance with the provisions of the Alternative Dispute Resolution Act, we also inform consumers that, as a member entity and under the terms of the Code of Ethics, users may refer any potential disputes to Confianza Online for alternative dispute resolution (https://www.confianzaonline.es/consumidores/como-reclamar/formulario-reclamaciones/). Claims relating to electronic transactions with consumers, or to data protection when connected with this area, will be resolved by the Confianza Online Mediation Committee, which is accredited to resolve consumer disputes through alternative dispute resolution. Claims relating to digital advertising, or to data protection connected with this area, will be referred to the AUTOCONTROL Advertising Jury.
We also remind you that you can access the European Union's online dispute resolution platform via this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show